Pet Supplies Plus Rogers
4327 S Pleasant Crossing Blvd, Rogers, AR 72756, USA
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4327 S Pleasant Crossing Blvd, Rogers, AR 72756, USA
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Excellent experience, 1st time customer. Took my Kenai for a self bathe experience. Everyone was super friendly and helpful. Will definitely be going back for goodies and food. Bring my little Daphne too. Thanks for a wonderful experience.
Went to give our dog a bath. The bath area was in terrible shape. The hose was broken in the bath for our size dog, so we had to use the bath for very large dogs that sits much lower. The water was cold, the do not have clips to hold the dog in place (just leashes to tie to the rings), the drain is missing the cover so we had to worry about her stepping in it and breaking her leg and overall the area was just dirty and not kept up. We paid $15 for the bath.
I used to be a loyal customer. Then they started to take away all discounts and I should have stopped shopping this store at that point. Now there is nothing on their shelves and I mean nothing. Their fish are always in quarantine. This store is a joke. I’ve asked if they are closing and have been told they are just having problems with trucks. This problem has been ongoing for week. Never see the same people working there. Just close or get some stock on your shelves.
Originally gave this place an outstanding review, but after my visit today, I am rescinding my recommendation for this store. I would give 0 stars if it would let me. Let me start by saying, I am not a "Karen" or a snob, by any means. I have already and would have continued to spend a lot of money at this store. My 3 year old daughter made a small mess on the floor; when I asked for a bucket/mop to clean it up, one employee told me they did not have one. Obviously, if they have a floor, they have a mop. Instead, I was given 3 paper towels and spray and wiped up their filthy floor on my hands and knees. Then I asked the manager for a mop, and she very begrudgingly brought one out to me; without so much as a word or a smile. Another employee was EXTREMELY rude to my 4 year old autistic son. Girl, DO NOT parent somebody else's child when they were already reprimanded. This is the incident that angered me the most. I strongly recommend going to a different pet store for your animal companions. That is, unless you enjoy being treated absolutely terribly by staff that are supposed to be hospitable and friendly. Also, they leave dead fish in the tanks to rot. Will never return. I will say the nice man at the cash register was the only good part of my experience there.
I would be embarrassed to say I worked at this store. Three quarters of the animals are in isolation for illness. There are visibly sick and distressed animals on display. Shout out to that poor guinea pig who was missing all of his fur which in turned showed his skin ulcers and the fact that he shook like a hypothermic victim the entire time. If you can't maintain the health of your animals in any capacity, you shouldn't have them. Get better staff, get better illness and prevention policies and then you might have a chance. Pray that someone doesn't post the animals on social media.