Firehouse Subs Promenade Point
2009 S Promenade Blvd, Rogers, AR 72758, USA
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2009 S Promenade Blvd, Rogers, AR 72758, USA
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I went in super excited for my meal, but the lady at the register couldn’t comprehend our order and the cook couldn’t either. I wanted a very simple sandwich with added pickles and a size large but I got a small sandwich with cucumbers. We asked if we could get it remade in a size large but the cashier only gave me the option to just order another sandwich. Very disappointed.
Staff was nice, food was quick to come out. But the entire restaurant was dirty, every table. Then the women’s restroom looked like a prank- no door handle? Gap next to the knob big enough to see through? Peeling toilet seat straight from a horror film? Surely someone has an hour to pick up and install a new knob and toilet seat. Maybe the nice guys behind the counter can wipe things down in the dining room. lmk, we’ll be back!
Great food and drinks except when too frequently drink dispenser out of vanilla flavors. Rewards supports is the worse customer insults. >6 purchases never credited by cashiers and later rejected purchase rewards by online rewards support following cashiers and location managers' instructions because of their fault. At least they consistently make great sandwiches and reject all rewards when cashier make mistakes and app malfunctions
Food was great. Service and staff sucks. Didn’t receive what I ordered and when I asked for the correct thing they told me there’s not much they could do about it other than charge me for the correct thing.
Let me just say, I’ve had the worst service here every single time that I visit this location… But today was a completely different story! Breezy was extremely attentive, kept us happy while we waited (also, we didn’t wait half as long as we normally do, this team is quick and efficient), double and triple checked to make sure our order was correct, gave my doggy extra treats, was very smiley and had a positive attitude the entire time, and she made me smile on a day I didn’t feel like smiling! And not to mention my sandwiches came out perfectly. Thanks Breezy!