Firehouse Subs Bentonville
3511 SE J St, Bentonville, AR 72712, USA
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3511 SE J St, Bentonville, AR 72712, USA
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The food was very good, as their gluten free bread is incredible, but the actual dining area was very dirty and not clean, despite my wife and I being the only customers in the restaurant for quite some time. The front area was also left unattended for ~15 to 20 minutes to where an Uber Eats driver just had to grab the food without ever seeing an employee.
I love the whole Firehouse Subs vibe. My last visit was made even more enjoyable because the employees had the best sense of humor❣️ I have done customer service for over 40 years and I know great customer service when I see it and when I feel it. The food is quality and so is the staff. I wish there was a Firehouse Sub restaurant in Siloam Springs!
I just got the saddest, small tuna sub from here. It has been awhile since I've gotten a sub from here, but when I used to get a small it was loaded nicely with tuna and provolone. This had maybe half a scoop of tuna smeared on the bread, a sad slice of provolone, and soaked with mayo. I'm so disappointed and probably won't be back.
My husband is a fireman and took the boys for the first time to dinner and the grilled cheese was two pieces of bread and a SINGLE piece of dried out American cheese. It literally just fell open. Not melted. Not hot. Not acceptable. So we made him chicken nuggets and was very upset.
So as I walked in around 7:40 PM and ordered a sub, there was a very vulgar blasting music. There was four boys and one girl in the girl in a red shirt so I suppose she was a manager she was cussing and singing the songs as well. a gentleman coming into place in order walked in they turn the music down. I don’t see how that customer was different than me. I really felt like I was At a club on Dixon. They didn’t even have the music on here it silenced the cuss words. I am not happy. Says my order taker was Theanna