Firehouse Subs Bentonville
3511 SE J St, Bentonville, AR 72712, USA
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3511 SE J St, Bentonville, AR 72712, USA
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The slowest service we ever had at a Firehouse Subs!! Usually go to Rogers location, but we were in Bentonville and hungry. Stood at register for quite a while before anyone acknowledged us. Ordered our food and waited 15 min for our food. So disappointed. Not up to standards I expected. Staff acted like they didn't want to be there
The food was very good, as their gluten free bread is incredible, but the actual dining area was very dirty and not clean, despite my wife and I being the only customers in the restaurant for quite some time. The front area was also left unattended for ~15 to 20 minutes to where an Uber Eats driver just had to grab the food without ever seeing an employee.
I love the whole Firehouse Subs vibe. My last visit was made even more enjoyable because the employees had the best sense of humor❣️ I have done customer service for over 40 years and I know great customer service when I see it and when I feel it. The food is quality and so is the staff. I wish there was a Firehouse Sub restaurant in Siloam Springs!
Favorite location to visit in NWA. For some reason I always come in when Chanel is working and he’s always amazing. Always focused on the customer and making sure we get the best experience!
My husband is a fireman and took the boys for the first time to dinner and the grilled cheese was two pieces of bread and a SINGLE piece of dried out American cheese. It literally just fell open. Not melted. Not hot. Not acceptable. So we made him chicken nuggets and was very upset.