Red Robin Gourmet Burgers and Brews
4300 W Walnut St, Rogers, AR 72756, USAAbout Red Robin Gourmet Burgers and Brews
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4300 W Walnut St, Rogers, AR 72756, USA
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This place was good but service has gone downhill I waited 45 mins for fries that doesn't make sense and ended up just leaving after we ate.
It was my husband's birthday and his niece and great-niece had come to town to celebrate him! They'd never eaten at Red Robin, so we wanted to take them. Our waitress was the BEST!!
Was there at lunch today. Service was super slow. People who were seated after us got their meal before us. Food sucked. I had the BLTA Croissant with fries. Fries were cold. Lettuce and Avocado were brown. Was so bad I could not finish. Got home and now I'm puking my guts out along with other issues. Manager gave a discount but it does not make up for the food and that it made me sick 🤢
I am going to start at the beginning. Walk in the door and it's 5 PM on the dot. Table for 9. 20 minutes later we finally get seated but only after another big Table that walked in at least 5 minutes after we got there. Server was 1 of the worst ever. Repeated each order after person ordered. All came out correct except for my mom's. Nothing really special only lettuce tomato and light mustard. When it came out it was lettuce onion tomato and mayo. The other thing wrong was the fries where cold not just mime but at least 5 of the 8. Our server visited the table 1 time after we got our food. We had to track her down to get to go containers and to pay for the meal. What normally is 1 hour turned into 2+ hour dinner. We decided that was the last time for sometime because 5 Guys and Ron's burgers Are just as busy but has more people working for them.
We purchased for pick up so we can't really vouge for atmosphere but the food was amazing and ready promptly. There was some mix up in the sides I chose online vs what we received but the sandwiches were so great I never even mentioned it. (I ordered two different entrees for my husband and I to split, roost beef and reuben). They had a gourmet quality to them. We live 8 hours away and occasionally eat here when we are near seeing our daughter in Bella Vista.