Red Robin Gourmet Burgers and Brews
4300 W Walnut St, Rogers, AR 72756, USAAbout Red Robin Gourmet Burgers and Brews
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4300 W Walnut St, Rogers, AR 72756, USA
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This place was good but service has gone downhill I waited 45 mins for fries that doesn't make sense and ended up just leaving after we ate.
It was my husband's birthday and his niece and great-niece had come to town to celebrate him! They'd never eaten at Red Robin, so we wanted to take them. Our waitress was the BEST!!
Was there at lunch today. Service was super slow. People who were seated after us got their meal before us. Food sucked. I had the BLTA Croissant with fries. Fries were cold. Lettuce and Avocado were brown. Was so bad I could not finish. Got home and now I'm puking my guts out along with other issues. Manager gave a discount but it does not make up for the food and that it made me sick 🤢
The food my daughter tried to order wasn't in their system, so it seems that their menus are outdated. The food we got was good and hot. Dessert was decent. The chocolate covered pretzels in the new shake were stale and soggy and the fudge filled cookies were partly cold, but the flavors were good. Service was good, but nothing exceeding expectations.
I am going to start at the beginning. Walk in the door and it's 5 PM on the dot. Table for 9. 20 minutes later we finally get seated but only after another big Table that walked in at least 5 minutes after we got there. Server was 1 of the worst ever. Repeated each order after person ordered. All came out correct except for my mom's. Nothing really special only lettuce tomato and light mustard. When it came out it was lettuce onion tomato and mayo. The other thing wrong was the fries where cold not just mime but at least 5 of the 8. Our server visited the table 1 time after we got our food. We had to track her down to get to go containers and to pay for the meal. What normally is 1 hour turned into 2+ hour dinner. We decided that was the last time for sometime because 5 Guys and Ron's burgers Are just as busy but has more people working for them.